Refund Policy

Last Updated: Dec 9th, 2025

Thank you for your purchase from OnaBrown.com. We strive to ensure satisfaction with all products and services.

This Refund Policy explains when refunds may or may not be issued.

1. How to Request a Refund

All refund requests must be submitted via email through our official contact page:
https://onabrown.com/contact-ona

Requests submitted through social media, phone calls, or other platforms will not be considered valid.

2. Refund Request Window

Refund requests must be submitted within 30 days from the date of purchase.
Requests made after the 30-day period are not eligible for a refund.

3. Eligible Products for Refund

Refunds may be issued for:

Digital courses or programs purchased directly through our Website (unless noted as non-refundable)

Physical products that are unused, in original condition, and returned at the customer’s expense (if applicable)

Event tickets or virtual sessions that include a published refund guarantee

4. Non-Refundable Products & Services

Refunds will not be issued for:

Any product or service explicitly labeled as non-refundable

Live events, workshops, or coaching sessions once the event has occurred or access has been granted

Digital products that provide immediate downloadable content if the refund window has passed (unless otherwise stated on order form)

Consulting, coaching, or speaking engagements once work has begun or time has been scheduled

5. Processing Refunds

If approved, refunds will be processed to the original payment method.
Processing times may vary depending on your bank or payment provider.

6. Questions About Refunds

If you have questions prior to purchase or regarding this policy, please contact us through our official page:
https://onabrown.com/contact-ona